Global Markets

1. General Information

1.1 What does Shivarth Global specialize in?
Shivarth Global is an India-based Global Sourcing, Export, Import and International Trade Solutions company. We connect international buyers with trusted Indian manufacturers and suppliers, providing reliable sourcing, export coordination, quality-focused solutions and professional trade support across a wide range of product categories.

1.2 Where is Shivarth Global located?
Shivarth Global is headquartered in Thane, Maharashtra, India, strategically positioned to serve customers across global markets through trusted sourcing and export solutions.

1.3 What industries do you serve?
We support businesses across various industries, including agriculture, food products, textiles, industrial products, consumer goods, disposable products and customized sourcing solutions based on customer requirements.

1.4 What countries do you export to?
We proudly serve Europe and the UK as our main markets, including key destinations such as Germany, Sweden, the Netherlands and Belgium, alongside regular exports to Canada, New Zealand, Asia (such as South Korea, Malaysia, Singapore and Hong Kong), the Middle East (including Qatar, Oman and Dubai) and Africa.

2. Products & Services

2.1 What types of products do you source and export?
We provide sourcing and export solutions across multiple product categories, including agricultural products, food products, textiles, industrial products, consumer goods, disposable products and other customized sourcing requirements through our trusted supplier network.

2.2 Can I request custom specifications for products?
Yes. We work closely with customers and manufacturing partners to support customized specifications, including product dimensions, materials, packaging, branding, private labeling, barcoding, labeling requirements and other market-specific requirements, subject to supplier capabilities.

2.3 Do you offer private labeling and OEM services?
Where supported by the manufacturer, we can coordinate private labeling, OEM, customized packaging and branding solutions according to your business requirements.

2.4 Are your products certified?
Certification requirements vary depending on the product category and destination country. Where applicable, we coordinate with manufacturers to provide relevant certifications and compliance documentation required for export.

3. Ordering & Pricing

3.1 What is the Minimum Order Quantity (MOQ)?
The MOQ depends on the product, manufacturer, packaging requirements and production process. We will advise the applicable MOQ after understanding your sourcing requirements.
For trial orders, we accommodate smaller volumes where logistics and shelf life allow. Please contact us with your specific requirements for details.

3.2 How do I place an order?
You can contact us through:
Email: info@shivarthglobal.com
WhatsApp: +91 9167756569
Website: www.shivarthglobal.com
Our team will review your requirements, prepare a quotation, arrange samples where applicable and guide you through the complete export process.

3.3 How are your prices determined?
Pricing is based on factors such as product specifications, quantity, packaging, customization, destination, logistics, market conditions and applicable trade terms (Incoterms).

3.4 Do you offer bulk discounts?
Yes. Depending on the product category, order volume and manufacturer capabilities, competitive pricing may be available for larger quantities.
Long-term contracts and seasonal programs can be structured with fixed or banded pricing.

4. Payment & Commercial Terms

4.1 What payment methods do you accept?
We accept various payment methods, including Letter of Credit (L/C), Telegraphic Transfer (T/T) and other internationally recognized payment methods.
Payment terms are negotiable based on order value and client relationship.

4.2 What are your standard payment terms?
Our standard payment terms typically include 100% advance payment.

4.3 Is advance payment mandatory?
For new clients, we typically require an advance payment to initiate production and secure materials. This protects both parties and ensures commitment to the transaction.

4.4 Do you provide payment invoices?
Yes. We provide detailed commercial invoices, proforma invoices and all necessary documentation required for international trade and customs clearance.

5. Shipping & Logistics

5.1 How long does shipping take?
Shipping time varies based on the destination and shipping method. Typical delivery times range from 2–6 weeks, depending on whether you choose sea freight or air freight.
We provide estimated delivery timelines with each quotation.

5.2 What shipping methods do you use?
We use both sea freight and air freight, depending on product type, urgency and cost considerations.
We work with reliable logistics partners to ensure safe and timely delivery.

5.3 Do you handle customs clearance?
We handle all export-side documentation and customs clearance out of India, including coordination with inspection and plant quarantine agencies.
Import customs clearance at the destination is usually managed by the buyer or their appointed broker.

5.4 How do you package products for export?
We use export-quality packaging designed to protect products during international transit.
Packaging includes proper cushioning, moisture protection and clear labeling as per international standards.

5.5 Do you provide tracking information?
Yes. Once dispatched, we share full shipment details, including container or airway bill numbers, shipping line or airline and expected arrival dates.
This allows you to track your cargo and plan your distribution in advance.

5.6 What if my shipment is damaged during transit?
All our shipments are properly insured. In the rare event of damage during transit, we work with insurance companies and logistics partners to resolve claims efficiently.

6. Quality & Compliance

6.1 How do you ensure product quality?
We implement strict quality control measures at every stage, from sourcing to final packaging.
Products undergo thorough inspection before shipment to ensure they meet specified standards.

6.2 Can I inspect products before shipping?
Yes. Buyers can arrange third-party inspection or visit our packhouses and loading points before dispatch.
We also share photos and videos of packed pallets and container loading when physical inspection is not possible.

6.3 What certifications do your products have?
Depending on the product category and destination country, applicable certifications may include FSSAI, APEDA, phytosanitary certificates, certificates of origin and other mandatory export documents.
We work with growers and packers who follow good agricultural and hygiene practices.
For specific market requirements, such as those applicable to the EU, UK and Middle East, we align documentation and testing accordingly.

7. Returns & Claims

7.1 How do I file a claim for defective or damaged products?
Claims should be raised immediately upon arrival with clear photos, unloading reports, inspection or temperature logs and supporting documents.
Our team reviews the case promptly and coordinates with logistics partners or insurers wherever applicable.

7.2 Who bears the cost of returns?
If the problem is clearly due to our packing or product quality, we bear responsibility as per the agreed terms and work on credit notes, partial refunds, or future shipment adjustments.
In cases related to handling at destination, delays, or incorrect storage, responsibility is evaluated jointly.

8. Customer Support & After-Sales Service

8.1 How can I contact customer support?
You can reach Shivarth Global through:
Website: www.shivarthglobal.com
Email: info@shivarthglobal.com
Phone: +91 9167756569
We are available 24×7. Our export team typically responds to trade enquiries and shipment queries within 24 hours.

8.2 What languages does your support team speak?
Our team primarily supports English and Hindi for day-to-day coordination with international buyers, agents and logistics partners.

8.3 Do you provide after-sales support?
Yes. We assist with documentation copies, clarification for customs, quality feedback and planning of repeat or seasonal programs based on market response.
Long-term relationships and continuous improvement are central to our way of working.

8.4 What if my shipment is damaged during transit?
All our shipments are properly insured. In the rare event of damage during transit, we work with insurance companies and logistics partners to resolve claims efficiently.

9. Documentation

9.1 What documents do you provide with shipments?
We provide the following documents, as applicable:
Commercial Invoice
Packing List
Bill of Lading or Airway Bill
Certificate of Origin
Phytosanitary Certificate for fruits and vegetables
Additional documents requested by the buyer
Market-specific forms and attestations can also be arranged where required.

9.2 How long do you retain shipping records?
We maintain shipment and documentation records for multiple years to support audits, traceability and repeat orders.
This history helps us quickly reproduce documentation or match specifications from earlier successful shipments.

10. Partnership & Business Relations

10.1 Do you work with distributors?
Yes. We are interested in establishing long-term relationships with distributors and wholesalers worldwide.
Please contact us to discuss partnership opportunities.

10.2 Can I become an authorized dealer?
We are always interested in exploring strategic partnerships.
Please contact us with your company profile and business proposal for evaluation.

10.3 Do you attend international trade fairs?
Yes. We regularly participate in international trade exhibitions and expos.
Please follow our website or contact us for information about our upcoming exhibition schedule.

Effective Date: 07/05/2026

Welcome to Shivarth Global. Our website is www.shivarthglobal.com.

These Terms & Conditions explain the terms that apply when you access or use our website, submit an inquiry, request a quotation, purchase products, or enter into a business transaction with Shivarth Global.

By using our website, submitting an inquiry, accepting a quotation, issuing a purchase order, accepting an invoice or proforma invoice, or entering into a transaction with Shivarth Global, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or proceed with a transaction with us.

1. About Shivarth Global

Shivarth Global is an India-based company engaged in Global Sourcing, Export, Import & International Trade Solutions.
We connect international buyers with trusted Indian manufacturers and suppliers and provide sourcing, export coordination, documentation, logistics coordination and related international trade support.
Our product categories may include agricultural products, food products, textiles, industrial products, consumer products, disposable products and other products based on customer requirements and supplier availability.

2. Website Use

The information provided on www.shivarthglobal.com is intended for general business and informational purposes.

You agree to use the website only for lawful purposes. You must not:

• Use the website for fraudulent, unlawful, or unauthorized activities.
• Attempt to gain unauthorized access to our website, systems, or information.
• Upload or transmit viruses, malicious software, or harmful content.
• Copy, reproduce, modify, or distribute website content without our written permission.
• Use our website or information for any activity that may harm Shivarth Global or another person or business.

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

3. Product Information

We make reasonable efforts to provide accurate product information on our website.
However, product specifications, availability, packaging, pricing, photographs, certifications, country of origin, production capacity and other details may vary depending on the product, manufacturer, supplier, market conditions and customer requirements.
Website images are provided for general illustration unless specifically stated otherwise.
Final product specifications and commercial terms will be confirmed in the applicable quotation, proforma invoice, purchase order, sales contract, or other written agreement.

4. Product Availability and Sourcing

Shivarth Global works with manufacturers and suppliers based on product requirements and availability.
The availability of a particular product is not guaranteed until confirmed in writing.
If a requested product is not listed on our website, we may attempt to identify suitable Indian manufacturers or suppliers based on the customer's specifications, quantity, quality requirements, packaging requirements, destination market and other commercial requirements.

5. Quotations

All quotations are subject to product availability and supplier confirmation.
Unless otherwise specified in writing, quotations are valid for 30 days from the date of issue.
Prices may change because of changes in: Raw material costs, Exchange rates, Freight charges, Duties and taxes, Government regulations, Supplier pricing, Market conditions, Other circumstances affecting the cost of supply.
A quotation does not constitute a final sales contract unless expressly accepted and confirmed in writing by Shivarth Global.

6. Orders

All orders are subject to written acceptance and confirmation by Shivarth Global.
An order becomes binding only after the applicable commercial terms have been mutually agreed upon and confirmed.
Any amendment, cancellation, or change to an order must be approved by Shivarth Global in writing.
Custom-made, specially manufactured, private-label, or specially procured products may not be cancelled after production or procurement has commenced, unless otherwise agreed in writing.

7. Pricing and Taxes

Prices will be provided according to the agreed commercial terms and applicable Incoterms® 2020, unless otherwise stated.
Depending on the agreed terms, additional costs may include: GST, Customs duties, Freight, Insurance, Bank charges, Documentation charges, Port charges, Taxes, Government levies, Other applicable statutory charges.
The final price and applicable charges will be specified in the relevant quotation, proforma invoice, or sales contract.

8. Payment Terms

Payment shall be made according to the terms agreed in the quotation, proforma invoice, sales contract, or purchase agreement.
International payments may be made through approved banking channels using mutually agreed payment methods, which may include: Advance Payment, Telegraphic Transfer (TT), Letter of Credit (LC), Documents Against Payment (DP), Other mutually agreed methods.
Shivarth Global reserves the right to suspend production, procurement, or delivery if agreed payments are not received within the specified time.
Where legally permitted and agreed, applicable charges or interest may be imposed on delayed payments.

9. Delivery and Shipping

Delivery schedules provided by Shivarth Global are estimates unless a specific delivery commitment is expressly agreed in writing.
Delivery may be affected by: Shipping lines, Ports, Customs authorities, Transport providers, Weather conditions, Government restrictions, Documentation delays, Port congestion, Force majeure events, Other circumstances beyond our reasonable control.
Partial shipments may be made where commercially appropriate unless otherwise agreed in writing.

10. Incoterms® 2020

Where applicable, international transactions shall be governed by the Incoterms® 2020 rule specifically stated in the relevant quotation, proforma invoice, purchase order, or sales contract.
The agreed Incoterm will determine the respective responsibilities of the buyer and seller regarding delivery, transportation costs, insurance, customs formalities and transfer of risk.

11. Packaging

Products will generally be packed according to suitable export practices for the relevant product and transportation method.
Special packaging, private labeling, branding, barcoding, labeling, or other requirements must be communicated by the buyer before order confirmation and must be accepted by Shivarth Global in writing.
Any additional cost associated with special packaging or customization may be charged to the buyer.

12. Inspection and Acceptance

Where applicable, buyers may request product samples or inspection before shipment, subject to supplier capability and mutually agreed terms.
The buyer should inspect the goods promptly after receipt.
Any claim relating to quantity, quality, visible damage, shortage, or other discrepancy should be submitted to Shivarth Global in writing within 7 days of receipt, together with relevant photographs, documents, inspection reports and other supporting evidence.
The applicable claim period may be modified by a written sales contract or specific commercial agreement.

13. Quality

Shivarth Global works with manufacturers and suppliers based on agreed product requirements.
Unless otherwise agreed, products will be supplied according to the specifications confirmed in the applicable quotation, purchase order, proforma invoice, sample approval, or sales contract.
Where required, quality inspections or third-party inspections may be coordinated before shipment.
Any third-party inspection charges will be borne by the party agreed upon in writing.

14. Risk and Transfer of Title

Risk in the goods shall transfer to the buyer in accordance with the agreed Incoterms® 2020 rule.
Unless otherwise agreed in writing, ownership/title to the goods shall remain with Shivarth Global until full payment has been received.
The applicable transfer of title and risk provisions may be further defined in the relevant sales contract or commercial agreement.

15. Import and Export Compliance

Both the buyer and Shivarth Global are responsible for complying with the applicable laws and regulations relevant to their respective responsibilities.
These may include: Import and export regulations, Customs requirements, Foreign trade regulations, Product-specific regulations, Licensing requirements, Sanctions and trade restrictions, Destination-country requirements.
The buyer is responsible for confirming that the products can legally be imported into the destination country and for obtaining any required import licenses, permits, registrations, or approvals.

16. Export Documentation

Depending on the nature of the shipment and agreed commercial terms, Shivarth Global may provide or coordinate applicable export documents, including: Commercial Invoice, Packing List, Certificate of Origin, Bill of Lading, Air Waybill, Shipping documents, Product-specific certificates, Other documents specifically agreed in writing.
Additional documents requested by the buyer may be subject to availability, applicable regulations, supplier capability and additional charges.

17. Certifications and Compliance Documents

Product-specific certifications depend on the product category, manufacturer, destination country and applicable regulations.
Where applicable, Shivarth Global may coordinate documents such as: FSSAI-related documentation, APEDA-related documentation, Phytosanitary Certificates, Certificate of Origin, Product testing reports, Other applicable product-specific certificates.
The availability of any certification must be confirmed for the specific product and shipment.

18. Warranty

Unless otherwise stated in writing, Shivarth Global warrants that the goods supplied will conform to the agreed specifications at the time of shipment.
No additional warranties, express or implied, are provided except where required by applicable law or expressly agreed in writing.
Product-specific warranties, where applicable, will be stated separately in the quotation, sales contract, or other applicable commercial document.

19. Claims and Returns

No goods should be returned without prior written authorization from Shivarth Global.
Where a return is approved, the product should generally be unused and in its original condition unless otherwise agreed.
Claims must be supported by appropriate evidence, which may include photographs, inspection reports, shipping documents, quantity details and other relevant information.
The resolution of a claim will depend on the nature of the issue, agreed commercial terms, supplier responsibility, inspection findings and applicable law.

20. Limitation of Liability

To the extent permitted by applicable law, Shivarth Global's liability arising from a specific transaction shall not exceed the invoice value of the goods directly giving rise to the claim.
Shivarth Global shall not be responsible for indirect, incidental, special, or consequential losses, including loss of profits, production, business opportunities, or other indirect commercial losses, except where such limitation is not permitted by applicable law.

21. Force Majeure

Shivarth Global shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include: Natural disasters, Pandemics or epidemics, War or armed conflict, Terrorism, Strikes or labour disputes, Government actions, Export or import restrictions, Transportation disruptions, Port congestion, Shortages of raw materials, Shipping disruptions, Customs delays, Changes in applicable regulations, Other circumstances beyond reasonable control.
Where such circumstances occur, we will make reasonable efforts to communicate with the affected customer and seek an appropriate solution.

22. Confidentiality

Commercial information exchanged between Shivarth Global and its customers or business partners should be treated as confidential.
This may include: Pricing, Product specifications, Technical information, Supplier information, Business plans, Customer information, Commercial arrangements.
Information may be disclosed where required by law, regulation, court order, government authority, or where disclosure is otherwise authorized by the relevant party.

23. Intellectual Property

All intellectual property appearing on www.shivarthglobal.com, including our: Company name, Logo, Brand identity, Website design, Text, Graphics, Photographs, Videos, Documents, Product content, Marketing materials is owned by or licensed to Shivarth Global unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
Any trademarks, designs, catalogues, specifications, or technical documents supplied by Shivarth Global remain subject to the applicable intellectual property rights.

24. Third-Party Websites and Services

Our website or business communications may contain links or references to third-party websites, service providers, logistics companies, manufacturers, suppliers, payment providers, or other external services.
Shivarth Global does not control all third-party websites or services and is not responsible for their content, availability, policies, or performance.
The use of third-party services may be subject to their own terms and conditions.

25. Privacy and Personal Information

Shivarth Global respects the privacy of website visitors, customers, suppliers and business partners.
Information submitted through our website, inquiry forms, email, WhatsApp, or other business communication channels may be used for legitimate business purposes, including responding to inquiries, preparing quotations, processing orders, coordinating shipments, providing customer support and maintaining business records.
For further information, please refer to our Privacy Policy.

26. Website Information and Availability

We make reasonable efforts to keep the information on our website accurate and updated.
However, we do not guarantee that the website will always be: Available without interruption, Free from errors, Completely accurate, Free from technical issues, Updated at all times.
We reserve the right to modify, update, suspend, or discontinue any part of the website without prior notice.

27. Changes to These Terms

Shivarth Global may update or modify these Terms & Conditions from time to time.
The updated version will be published on www.shivarthglobal.com with the applicable effective date.
Your continued use of the website after an update means that you accept the revised Terms & Conditions.
For individual transactions, the specific terms contained in the applicable quotation, proforma invoice, purchase order, sales contract, or other mutually signed/agreed commercial document may apply where expressly stated.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

29. Dispute Resolution

In the event of a dispute, the parties will first make reasonable efforts to resolve the matter through mutual discussion and good-faith negotiation.
If the dispute cannot be resolved amicably, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time, where applicable.
The place and procedure of arbitration shall be as agreed in the applicable commercial agreement.

30. Jurisdiction

Subject to the dispute-resolution provisions above, any matter that cannot be resolved through the agreed process shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India, unless otherwise agreed in writing or required by applicable law.

31. Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, that provision shall be limited or removed to the extent necessary and the remaining provisions shall continue to remain valid and enforceable.

32. Entire Agreement

These Terms & Conditions, together with any applicable quotation, proforma invoice, purchase order, sales contract and other written commercial agreement, constitute the understanding between the parties regarding the relevant transaction.
If there is a conflict between these Terms & Conditions and a specific written commercial agreement, the specific commercial agreement shall prevail to the extent of that conflict.